Orders & delivery
Ships from the USA, with delivery in 2–5 days. Have a question about your order? Include your order number so we can help.
View shipping information →
Contact · BeePrincess Customer Care
Need Help?
Let Us Know.
From playful moments to outdoor adventures and everyday comforts, we're here to help you enjoy your purchase.
Mon–Fri, 9 AM–6 PM
Product questions
Need help choosing a toy, setting up outdoor gear or using a home essential? Tell us the product name and what you'd like to know.
Ask a product question →Returns & product care
Free returns or exchanges for product faults or damage not caused by misuse within 90 days. We'll help you with the next steps.
Read our return policy →Let's get it sorted
How can we help?
Share a little detail below. Whether you're shopping, checking an order or looking for product support, we'll help you find the next step.
A few quick answers
Good to know.
Find the essentials here. Still have a question? Our customer care team is an email away.
Where do you ship from, and how long does delivery take?
Our products ship from the United States, with delivery in 2–5 days. If you have a question about a specific order, send us your order number.
What if my product arrives damaged or develops a fault?
We offer free returns or exchanges within 90 days for product faults or damage not caused by misuse. Email your order number, product name and photos or a short video so we can guide you through the next steps.
Can you help me choose or set up a product?
Yes. Tell us which toy, outdoor item or home product you're considering or using, and describe your question. For toys, check the age label on the product page before choosing.
What should I include when contacting you?
Your order number, if available, the product name and a clear description of your question. If you're reporting damage or a fault, send photos or a short video by email.
When is customer support available?
Our service hours are Monday–Friday, 9 AM–6 PM. You can send a message or email at any time; our team handles enquiries during service hours.